Terms & Conditions

  

:: General terms and conditions ::

– All items sold on this website is 100% authentic and brand new.  The following website teaches you how to check for the authenticity of branded bags: http://www.bagbliss.com/counterfeits/coach/

–  We provide 100% money-back guarantee if the item is proven non-genuine.

– No exchanges once order has been mailed.

– No refunds will be made unless the item(s) ordered is out of stock or has been damaged due to us. Strictly no refunds for damaged item(s) that was not caused by us.

– We reserve the right to cancel any orders and will make all necessary refunds as appropriate

::Order & Payment::

To place an order, simply leave a comment at the page where the item of your desire is located, in the following format:

Name:

Email address:

Mail option: Registered Mail/Self collection (Please state one) (No additional charges for registered mail)

Contact no.: (for those who have opted for self collection. This is for scheduling purposes.)

Item name:

Qty:

(For multiple items, simple repeat “Item name” and “Qty”)

Queries can be sent to our email add: uswithlove1@gmail.com

We will respond to your comment via an email which will state whether your order has been accepted. If so, you will be advised on the amount to transfer and account no. to transfer to, which you will be required to transfer within 24 hours. Following which, an email acknowledgement of receipt of payment will be sent to you.

We offer the following payment modes:

– iBanking via POSB/DBS

– iBanking via UOB

::Shipping::

Currently, USwithLove only ships within Singapore.

All shipments within Singapore will be done via registered mail in order to provide to you the most secure method of shipping.

Our item prices are inclusive of shipping fees from U.S.A. to you (excluding home delivery, if requested).

We will not be liable for any lost or damaged packages/items caused by the shipping party.

:: Delivery ::

Orders are processed immediately once payment is received. We aim to deliver items within 5 working days from the date payment is received.

:: Self- collection::

Meet ups for collection of bags will be done on certain weekday nights and weekends.  We will contact you to arrange for collection.

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